Delivery
Delivery Information and charges
Once your order has been received we will endeavour to despatch this for delivery to you as soon as possible providing the items are in stock. If the items are not in stock will we contact you by email or telephone to advise you. Larger pallet items may take longer to deliver and we will contact you to discuss this when your order is received.
Your parcel will be delivered to you by either Royal Mail, Courier or Transport company depending on the product ordered and delivery method.
Items that require Pallet delivery are despatched with a Transport company. We will advise you of the day your pallet will be delivered as you will be required to be present to accept delivery. Please advise us is your address is unsuitable for delivery by large vehicle. We will endeavour to try and organise delivery with smaller transport but this may incur an additional surcharge to your order.
Please check your parcel as soon as it arrives to ensure that it is correct and nothing is damaged. If you do not have time to check your parcel when the delivery driver is there, please make sure that you sign ‘unchecked’ as this will ensure that any damages caused in transit will be covered by the relevant delivery service. Please notify us within 48 hours if there is problem with your order by emailing sales@petronlofts.co.uk quoting your order number, details of the issue an photographs if relevant.
Personalised Items
If you are ordering personalised items these may take slightly longer to despatch. Please advise us if you require your order before a certain time and we will make every effort to accommodate this. Please ensure that you double check the spelling of your required personalisation as we cannot accept returns for any item that has been personalised unless it is faulty.
Delivery Charges
We charge a fixed delivery fee to your total order. We deliver to UK addresses only. Some items on this website are displayed as Free delivery. This applies to UK Mainland addresses which are shown in Green on the pop up coverage map that you will find on each applicable product record. Delivery surcharges apply to Scottish Highlands, Scottish Offshore, N Ireland, Isle of Wight, Isle of Man and Channel Islands covered by the following postcodes: DD, FK, IM, IV, AB, KW, PH, PA, HS,ZE, PO30-41, JE, GY. Delivery surcharges will apply to any of these areas shown out of the Green zone. We do not deliver nest boxes and traps to Northern Ireland.
Delivery services we offer:
Standard UK Postal Delivery – £4.99
Please allow 3-5 working days
For small items such as clothing
Courier (Mainland) Delivery – £9.99
Please allow 2-3 working days
This service is available for UK mainland deliveries excluding postcodes
BT, DD, FK, IM, IV, AB, KW, PH, PA, HS,ZE, PO30-41, JE, GY
Courier (Other Areas) Delivery – £28.00
Please allow 5-7 working days
This service is available for postcode areas
DD, FK, IM, IV, AB, KW, PH, PA, HS,ZE, PO30-41, JE, GY
Delivered FREE included in product price where shown
Please allow 5-7 working days unless advised otherwise
This service is available for Nest Boxes and traps to UK Mainland addresses excluding postcodes
DD, FK, IM, IV, AB, KW, PH, PA, HS,ZE, PO30-41, JE, GY
Surcharges apply to these areas please contact us for further details sales@petronlofts.co.uk
Ordering & Delivery Information
Our website is designed to make shopping as customer friendly as possible. In order to shop simply select your items, view, then add to your basket. You can view the items in your basket at any time during your shop by clicking on the shopping basket symbol. When you are ready to finalise your shopping, proceed to checkout. You will have an option to create an account or login as an existing customer. Simply follow these steps to submit your order.
Secure Shopping
Your transactions with us are covered by our security guarantee with Worldpay Internet payment system. Petron Lofts do not have access to any of your card information and this cannot be accessed by any other 3rd party.
Delivery Charges
Once your order has been received we will endeavour to despatch this for delivery to you within 5 working days providing the items are in stock. If the items are not in stock will we contact you by email or telephone to advise you.
If you are ordering personalised items these many take slightly longer to despatch. Please advise us if you require your order before a certain time and we will make every effort to accommodate this.
Your parcel will be delivered to you by either Royal Mail or Courier. Please check your parcel as soon as it arrives to ensure that it is correct and nothing is damaged. If you do not have time to check your parcel when the delivery driver is there, please make sure that you sign ‘unchecked’ as this will ensure that any damages caused in transit will be covered by the relevant courier service. Please notify us within 2 working days if there is problem with your order.
If your item is lost during transit, we will replace it. In order to confirm that an order has been lost, we must wait until the maximum delivery time of 10 working days has expired before replacing your product.
Items that require Pallet delivery are despatched with a Transport company. We will advise you of the day your pallet will be delivered as you will be required to be present to accept delivery. Please advise us is your address is unsuitable for delivery by large vehicle. We will endeavour to try and organise delivery with smaller transport but this may incur an additional surcharge to your order.
Personalised Items
We can offer personalisation to a selection of clothing items on our website. Where this service is available you will see facilities to add your own wording when you select the garment you require. You have the choice of front or reverse personalisation depending on the item design, simply enter which type you require on the product text box. If you have any specific requests please add these to the Order comments box when you checkout. Please ensure that you double check the spelling of your required personalisation as we cannot accept returns for any item that has been personalised unless it is faulty.
Delivery Charges
We offer FREE delivery on all orders over the value of £85.00 for UK Mainland addresses. This excludes bulk items delivered by pallet. Where an item requires pallet delivery you will be able to see this on the product information section. Delivery surcharges also apply to Scottish Highlands, Scottish Offshore, N Ireland, Ireland, Isle of Wight, Isle of Man and Channel Islands. Please see the delivery chart below for full delivery prices. You can select ‘estimate delivery’ at any time during your order process, simply enter your postcode and select the items required.
Parcel Delivery Charges UK & Ireland
Small items are despatched using our Royal Mail Postal Delivery
We use the same dedicated APC Courier Service for all our standard parcel deliveries. (Applicable to zone 1 & selected parts of zone 2)
We pride ourselves on our speedy service, aiming to pack and despatch your parcel within 24hrs subject to stock availability.
FREE DELIVERY on all orders over £85 to UK Mainland addresses. Surcharges apply to all other areas. Excludes items that require PALLET delivery.
Overseas charges apply for all other areas. For customers wishing to order from overseas please contact us at sales@petronlofts.co.uk where we will calculate a shipping cost for you
